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Delivery & Returns

DELIVERY

We despatch orders from Monday to Friday, orders placed before 3pm are processed the same day. Any order placed after 3pm on a Friday or over the weekend are despatched on the next working day.

UK Mainland Delivery

Applicable to all UK postcodes except Isle of Man, Scottish Highlands and Islands, Scilly Isles and Channel Islands (see below).

DPD Next Working Day – £6.99 (Free on Orders over £125)
Order before 3pm for Next Working Day delivery
FREE for orders over £125
1 day service, delivered the next working day
Signature may be required
Fully tracked and insured with 1 hour delivery window provided
Royal Mail 48 Hour – From £3.49
Available for orders under 3.5kg total package weight
1-2 Day Service
No signature required
Tracked service using Royal Mail Track & Trace service
DPD Priority (pre 1pm Delivery)
Cost based on overall package weight
Order before 3pm for pre 1pm Delivery
1 day service, delivered the next working day by 1pm
Signature may be required
Fully tracked and insured with 1 hour delivery window provided
DPD Priority (Saturday)
Cost based on package weight
Order before 3pm for Saturday delivery
1 day service, delivered on a Saturday
Signature may be required
Fully tracked and insured with 1 hour delivery window provided

Non UK Mainland Delivery

The options below are available to Isle of Man, Scottish Highlands and Scilly Isles. Delivery to Channel Islands is a flat rate.

Click here for the full list of applicable postcodes

AB6, BT (all), HS (all), IM (all), IV (all), KA27 – 28, KW1 – 17, KY8 – 10, KY14 – 15, KY99, PA20 – 78, PH19 – 44, PH49 – 50, PO30 – 41, ZE (all)

DPD Economy – £17.49 (Free on Orders over £125)
Order before 3pm for same day despatch
FREE for orders over £125
2-3 day economy service
Signature may be required
Fully tracked and insured with 1 hour delivery window provided
DPD Economy (Channel Islands) – £24.95
Order before 3pm for same day despatch
2-3 day economy service
Signature may be required
Fully tracked and insured with 1 hour delivery window provided
Royal Mail 48 Hour – £4.49
Available for orders up to 1.5kg in weight
3-4 day service
No signature required
Tracked service using Royal Mail Track & Trace service
Royal Mail 48 Hour – £7.99
Available for orders up to 3.5kg in weight
3-4 day service
No signature required
Tracked service using Royal Mail Track & Trace service

Europe

We have fixed prices available to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Customers will be required to pay, on parcel arrival in their country, any import duties or taxes applicable to their country.

Prices will vary according to the weight of your parcel which is calculated at checkout, the maximum weight is 100kg. For parcels over 100kg you will be able to request a bespoke shipping quote (see below).

EORI/VAT Numbers: Registered businesses ordering from the EU will be required to provide an EORI and VAT number at checkout.


Rest of the World

We have fixed prices available to the following countries: Australia, Canada, Japan, New Zealand, Singapore and USA

Prices will vary according to the weight of your parcel which is calculated at checkout, the maximum weight is 30kg. For parcels over 30kg you will be able to request a bespoke shipping quote (see below).


Bespoke Shipping Quotes

Where shipping options are not available based on your shipping destination or exceeding the total parcel weight for a specified location, you will be able to request a bespoke shipping quote from us.

Once your request is submitted, details of your order will be sent to our team in the UK, we will utilise our network of global shipping partners to get a price and estimated delivery date. You will receive an email with the shipping quote with a link to your basket, should you wish to accept the quote, you can pay using your preferred method and we will arrange shipping on your behalf.


RETURNS

To request a return please do so in the form below.

We accept returns for up to 28 days after delivery of the product, payments of return postage costs are the customer’s responsibility unless otherwise agreed.

We will provide a returns number for all UK Warranty returns, which should be included as part of the returned package. Where goods have been ordered in error, an administration/restocking fee of 15% of each product’s sales value may be chargeable – returned goods must be received in original packaging, in saleable condition and in date.

We will NOT accept returns if the packaging has been opened, unless you were instructed to do so by us.

Faulty ink cartridges will be accepted for return, please contact us first to ensure correct action.

Returns Request Form

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