Terms/Conditions

General Terms & Conditions of Sale

ABOUT US:

Your contract is with "THE IMAGING WAREHOUSE LIMITED"
Registered in England & Wales as Company No. 02515872

Registered address:
1A, Black Hill Industrial Estate, Warwick Road, Stratford-Upon-Avon, Warks. CV37 0PT. United Kingdom

UK VAT Number: GB 695-2418-08

Telephone: ++44 (0)1789 739200, Fax: ++44 (0)1789 731569, Email: sales@theimagingwarehouse.com

The three registered brand trade names of "PermaJet", "Nova Darkroom" & "Nova Digital" are the legal property of THE IMAGING WAREHOUSE LTD.

DEFINITIONS:

"The Company", "us" or "we" means The Imaging Warehouse Limited. "The Customer" or "you", means the person who enquires about our products, account applicant, or purchaser of goods from the company.

Every quotation, pro-forma invoice, price list or other similar document made or issued by The Imaging Warehouse Ltd ("the company") is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers' statutory rights as contained in current legislation governing the relationship between consumers and businesses.
It is acknowledged by all customers using this website that the action of placing an order via the checkout constitutes an automatic acceptance that you have fully read and are agreeing to be bound by the terms and conditions herein stated below.

ACCEPTANCE OF ORDERS

No order resulting from any quotation, pro-forma invoice, price list or other similar document made or issued by the Company shall be binding unless and until it is accepted by the company. Acceptance of orders is formally made by the Company by the action of actual delivery of the goods to the customer's requested address.
Prior to this, the Company, at its absolute discretion, may accept or reject any order, whether on account of the equipment being no longer available or for any other reason whatsoever. In all instances of rejection, any monies received by the Company would be fully refunded against the originating payment card or account.

PRICING & TAXES

All prices quoted on the company's website are quoted in Great Britain Pounds Sterling (GBP). They also include UK Value Added Tax (VAT) at the current UK rate of 17.5% (valid from January 1st 2010).

Payments are accepted by Visa, Mastercard or Switch. Select the appropriate option in the payment method screen.

All E.U. member states pay the prices shown including UK VAT. However, if you are an E.U. commercial business user (except UK) and have a valid VAT/Intrastat number, you can quote it when prompted to do so in the ordering area and you will be exempt from the UK VAT element of the price.

All non-E.U. customers are exempt from UK value added tax and this is automatically deducted from the prices when you select your non-E.U. country destination. You may, however, be liable to pay customs clearance, duties or local taxes on arrival of the consignment. It is always the customer's responsibility to pay their country's local duties and taxes.

Please note: Non-UK customers who use non-UK bank cards may well be charged a fee by their credit card issuing company for the transaction conversion to your own currency. These charges are always the responsibility of the customer.

DELIVERY/SHIPPING CHARGES

UK CUSTOMERS -

Most deliveries to UK mainland orders incur a £5.95 delivery/shipping charge (inc. VAT) irrespective of the actual order value. Sometimes, promotions are in place to waive this charge if a minimum order value is met - this only applies to UK customers and deliveries where they do not fall within a postcode surcharge area as stated below.

Any orders placed by non-UK customers from overseas will ALWAYS be subject to additional delivery charges irrespective of whether they meet a minimum order value (please see appropriate section below for the correct overseas ordering procedure).

The delivery services are generally based on a next day delivery service (non-guaranteed) using a parcel carrier or 1st Class Letter Post depending upon the weight or value of the items ordered.

Some UK postcode areas incur higher delivery charges.
The following list details some of those areas but is not a complete and definitive listing.
Northern Ireland, Islands & Highlands of Scotland, Scilly Isles, Isle of Man.
AB31-AB56, FK19-FK21, all HS, all IV, KA27-KA28, all KW, PA20-PA78, all PH, all ZE, all BT, all IM, TR21-TR25

If your delivery is to one of the areas above, a delivery surcharge may be applied after the time of ordering (dependent upon weight and volume). If a further delivery charge is required by us after you have submitted your credit card, you will be contacted by telephone or e-mail and advised of the extra charge.
Delivery times to these higher postcode areas are generally 2 to 4 working days.

None of the UK services are 100% guaranteed, however, all items are insured and despatched the same day if your order is received in our office by 3pm Monday to Friday (subject to stock availability).
We are not liable for any consequential losses incurred because of any delivery deemed late.

Signatures for consignments are usually required by our carrier. If this is seriously inconvenient, please specify a safe place to leave parcels without signatures in the "SPECIAL DELIVERY NOTES" section when ordering - this action may invalidate any insurance cover provided for mislaid parcels and the customer ultimately becomes responsible for any losses by theft or mis-delivery.

Non-UK CUSTOMERS -

The Imaging Warehouse has a long tradition of exporting its products through a distributor network. Please click on the "SELECT A COUNTRY" menu or "WHERE TO BUY" at the top of home page to show all countries where we have a distributor. These companies generally will be stockists of the items you require from us and possibly at a different pricing structure. If you find that they do not or cannot obtain the products for you, you may continue to purchase online directly with us but bear in mind that our prices exclude shipping and any taxes that may be due.

Shipping costs to non-UK addresses can only be calculated by our office sales staff prior to your placing an order through the checkout. Contact our sales department by e-mail when you know which items you want to buy, quote your full postal address and country and you will receive an e-mail back detailing the shipping costs and the method on how to checkout securely and correctly.
Depending upon the items purchased, we usually use Parcelforce airmail or a special freight forwarding agent.
Non-EU customers may well be liable to have to pay customs clearance, import duties or local taxes upon arrival of the consignment. These costs would be at the customer's expense and responsibility.

DELIVERY TIMES

All items are insured and despatched on the same day of the order being placed if your order is received in our office by 3pm Monday to Friday. Whilst every reasonable effort shall be made to keep to a same day despatch and next day delivery date, the time of delivery is not guaranteed. The company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer's specified address and provided said goods have been paid for in full.

PRODUCT SPECIFICATIONS

The company warrants that the goods will, at the time of delivery, correspond to the description given by the company in its brochure or website. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering. The company hereby reserves the right to make, without notice, such minor modifications in specifications, designs or materials as it may deem necessary or desirable by experience.

BACKORDERS

Whilst the company ensures that stocks are kept at good levels at all times to meet demand, there will be occasions where it will unable to complete your order to go out on a same day despatch.

In such cases, you will be advised by e-mail or telephone within 24 hours offering alternative products or asking what you would like the company to do. This may take the form of accepting the alternative product advised or accepting a refund for the items that cannot be supplied.

In some instances, the company will, depending upon the value of the order or the nature of its suppliers terms, insist that you must allow a certain lead time for the supply of the goods. In other instances, the company will send part orders and be responsible for any further shipping costs of backordered items once they arrive in stock.

DAMAGES & SHORTAGES

The customer shall report any damage or shortage to the company in writing by e-mail or letter within 3 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer. (see also Warranty & Returns)


OWNERSHIP & RISK

The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the customer until the company has received in cash or cleared funds, payment in full for all goods delivered to the customer under this and all other contracts between the company and the customer for which payment of the full price of the goods thereunder has not been paid.
Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the company and the customer under which the goods were delivered.

PRODUCT MISUSE & GUARANTEE

i)          All products supplied are manufactured to exacting standards and are designed to give years of satisfaction and pleasure to its user. They are guaranteed against defects in manufacture for a period of twelve months from the original date of purchase. Our guarantee applies only to products sold within the United Kingdom/E.U. and does not effect your statutory rights.

ii)         In the event of any equipment, or part thereof, becoming defective owing to defects in materials and/or manufacturing within the guarantee period, The Imaging Warehouse Ltd undertake to repair or replace the product at their sole discretion, totally free of charge. This undertaking applies only if the equipment has, at all times, been used in STRICT ADHERANCE TO THE OPERATING INSTRUCTIONS supplied with the product.

iii)         Should any equipment malfunction as a result of abnormal environmental factors (including without prejudice to the generality of the foregoing mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electro-static damage, temperature or pressure or chemical corrosion then all costs incurred by the company in repairing such equipment and investigating the causes of the malfunction shall be payable to the company by the customer.

iv)         Procedure for repair or replacement - In the event of experiencing a product fault please contact our Customer Service Department in writing, or by e-mail to sales@theimagingwarehouse.com clearly stating the product code, serial no. (if applicable), date of purchase and the actual fault. The company will advise you, in writing, of the best course of action to take in dealing with the faulty product and if necessary, will issue an official Returns number.

WARRANTY & RETURNS POLICY

Under UK/E.U. law, we are governed by the "The Consumer Protection (Distance Selling) Regulations 2000" and subsequent amendments which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.  Your statutory rights and legal entitlement to replacement/refund of goods is covered by this procedural document.

Once a delivery is received from us, you are expected to inspect the consignment of goods and check that they are as you ordered and listed on the paperwork. This must be carried out within 3 working days from the delivery date.

You must inform us in writing by letter or e-mail in all instances of delivery shortages (unless noted on the paperwork), incorrectly picked items, or damaged/faulty items.

Once the 3 working days have passed, The Imaging Warehouse Ltd accepts no responsibility to send you any products to correct the damaged items or picking errors without cost. In cases of faulty items or goods not fit for their purpose, your statutory rights remain unaffected.

No goods can be returned to us for credit or replacement without an authorised returns number which will be submitted from our customer service department by telephone or e-mail. This must be quoted on all correspondence when writing to us or returning the product.

In instances where the customer returns goods which were ordered in error, the company reserves the right to charge 15% of each product's value as an administration/restocking fee - these goods must have a valid authorised returns number and be received in original packaging and in perfect condition.

Payment of return postage costs are always the customer's responsibility unless agreed otherwise in writing.

FORCE MAJURE

The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought , fire, legislation or other cause beyond the companies reasonable control. This does not affect your statutory rights. If the company choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion.

LIABILITY

Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages resulting from any correspondence or sales transaction.

DISTANCE SELLING REGULATIONS

The Imaging Warehouse Ltd has a longstanding trading tradition of good customer service and after-sales support. We abide by the Distance Selling Regulations set down in consumer law and will, at all times, honour our legal responsibilities with regard to any sales of goods.
The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions or any goods made to a custom specification.

Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods for a full refund without any reason following written notification by e-mail, fax or letter (a telephone notification is NOT acceptable alone) - you will be issued with an official returns number which needs to be quoted with all goods returned to our premises - the goods are expected to be returned with a period of 14 days following notification of an intended return.
This cooling off period explicitly excludes goods made to a customer's personal specifications. It also does not apply to goods intended for everyday consumption,video recordings or computer software where the seal is broken by the customer.
Goods returned have to be unused, complete, in perfect resaleable condition and including original packaging.
All costs of returning and appropriately insuring the goods until a satisfactory receipt by the company will be borne in full by the customer. In compliance with the Distance Selling Regulations, the Company reserves the right to seek recompense for goods returned and found to be mistreated or used and beyond the expectation of the customer's duty of reasonable care and handling.

Details of the specification, price and arrangements for payment of the goods purchased by distance selling are available on our website. The Imaging Warehouse sales team are happy to send a quote by fax or mail detailing specifications, or customers may want to print out copies of web orders for their records.

To cancel the contract under the terms of the Direct Selling legislation with the company, the Customer Services Manager must be contacted in writing at the above registered address within 7 days of receipt of the goods.
The Customer Services department will then contact the customer with a RETURN TO MANUFACTURER (RMA) number within 3 working days. This number must be quoted on all returned goods so that the goods can be properly identified.
The customer will be required to return the goods to the company before a refund can be processed. The company cannot be held responsible for goods returned without proper identification becoming mislaid or transit damaged by the mishandling of carriers.

PRIVACY POLICY

The Imaging Warehouse Ltd is seriously committed to the privacy and security of your personal information.
In order to comply with UK law, we are registered with the Information Commissioner's Office under the UK Data Protection Act 1998. The registration number is Z5767134.

Under this act, The Imaging Warehouse Ltd is obliged to operate a strict data privacy policy and does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store names, addresses and delivery data where required and duly entered for the purpose of completing the sales transaction or sending product information.
Standard company policy is to not to divulge any stored personal data in its records to any third party. Under data protection rules, the company is legally bound to obtain your written authority to release the data to any third party or associated interested party at that time.

In summary, privacy policy FAQs...

What information do we collect when you register? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, the credit or debit card number, card's expiry date and the card's registered address. This allows us to process your orders and to notify you of the status of your order.

We also ask for your telephone number so that we can contact you if there is a problem with your order. If there is a delivery problem we sometimes give the number to our carriers so they can contact you to arrange delivery.

We may also use the information we collect to send you our monthly catalogue/newsletter and to e-mail you special offers, changes to the website and other valuable information. If you would rather not receive our catalogue, please call our main telephone number, use the unsubscribe link on any marketing e-mail you receive or type the word "UNSUBSCRIBE" in the subject field and return any marketing message we send to you.

Will The Imaging Warehouse disclose the information it collects to outside parties?

We do not sell, trade or rent your personal information to others. We may choose to do so in the future with reputable third parties, however, the company is legally bound to obtain your written authority to release the data to any third party or associated interested party at that time. The Imaging Warehouse may also provide generalised statistics about its customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will never include any personally identifying information.

Do you have any more questions about your Privacy?

We welcome your questions and comments about privacy - please e-mail them to Customer Privacy & Security

How do we protect customer information?

The Imaging Warehouse uses many different industry standards to safeguard the confidentiality of your personal information. When you place orders or access your account information, you are connected to our secure server. We encrypt your information using SSL (secure socket layers) secure server software before it is sent to us. This ensures that your information can only be read by our secure server and cannot be unscrambled by any outside party.
Your information is then stored on another secure server which is not directly connected to the Internet. Furthermore, all information is collected lawfully and in accordance with the Data Protection Act 1998.

Are there ever any times that personal data is divulged to a third party without permission? 

By UK law, the company is obliged to hand all relevant personal data and financial information to the appropriate Police Authorities in all cases of fraudulent credit or debit card use, misrepresentation, deception, or other criminal activities associated with activity on this website. This may also apply to UK HM Customs & Excise Offices.

Can I view my personal data held on the company's system?

The customer has the right to view any personal data held by the company subject to a payment of £10.00 to do so. The request to do this must also be placed in writing.

COMPLAINTS PROCEDURE

If you have any questions or complaints regarding the company, these can be addressed to the Customer Services Manager at the main registered address. The company will endeavour to acknowledge written complaints within 3 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate.

E&OE